Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs typically take 1-2 hours depending on severity. Our technicians carry the necessary tools and replacement parts on their trucks, allowing us to complete most track repairs in a single visit. For severe cases involving bent tracks or structural damage, we may need to order replacement parts, but we'll always provide temporary solutions to secure your door. With our 2-hour response guarantee, we can usually have a technician at your location the same day you call.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur from several factors: impact damage from vehicles or objects hitting the door, loose mounting brackets that allow tracks to shift over time, worn or broken rollers that put uneven stress on tracks, foundation settling that affects the door frame, temperature-related expansion and contraction, and debris accumulation in the tracks. Regular maintenance can prevent most alignment issues. We recommend annual inspections to catch small problems before they become major repairs.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to fit your budget, including 0% APR for qualified buyers on 12-month terms, low monthly payment plans up to 60 months, no prepayment penalties, and quick approval process. Our financing makes it possible to get the quality door you want without straining your budget. Contact us for a free quote and financing pre-approval.

Question 4

What warranty do you offer on installations?

Accepted Answer

We provide a comprehensive 5-year warranty on all installation work, covering labor and workmanship. Additionally, manufacturer warranties on parts and doors typically range from 1-25 years depending on the product. Our warranty is fully transferable if you sell your home, adding value to your property. We stand behind our work 100%.

Question 5

How often should I schedule maintenance?

Accepted Answer

We recommend professional maintenance at least once per year for optimal performance and safety. However, high-use doors (4+ cycles daily) benefit from twice-yearly service. Regular maintenance can extend your door's lifespan by 5-10 years and prevents 90% of emergency repair situations. Between professional visits, you should perform monthly visual inspections and lubrication.

Question 6

What brands do you install and service?

Accepted Answer

We are authorized dealers and certified service providers for all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and LiftMaster. We also service and repair older and discontinued models. Our technicians receive ongoing training on the latest products and technologies from all major manufacturers.

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